Dr. S.M. Junaid Zaidi - DSL User

" We commend the efforts of MBL team in helping the Earth Quake Victims. Well done, you made us proud. In our own humble way, COMSATS IIT has also contributed."

Dr. S.M. Junaid Zaidi

Dr. Syed Kausar ali Zaidi - DSL User

"Thank you so much for the reply and helping me to solve the problem. kindly note that the problem has been solved and i m very happy about it.

Having said that I would like to appreciate the work done by the Micronet team specially by, Fahim, Yousaf and another guy who contacted me through mobile and I don’t know his name, all of these guys I mentioned are excellent, thorough professional, very helping and very very nice to talk.

Kindly convey my deepest appreciation and gratitude to all your team members in particular and the whole Micronet staff in general.

Dr. Syed Kausar ali Zaidi

Mr. Naveed Mirza
Network Engineer
M/s. Reuters

"..........I really appreciate their hard working and dedication, they work late hours and solve our problem "

Mr. Naveed Mirza
Network Engineer
M/s. Reuters

Mr.Robert Elms - DSL User

"...Very good and very quick service. Thank you very much..."

Mr.Robert Elms

Mr. Salman Ansari - DSL User

"........I am really impressed with the professional way your staff handles complaints and the automation of the Trouble Ticket generation and termination. The way the people attend complaints on the phone and don’t make excuses and gives one a level of comfort that there are true professional at the other end. I am confident that you must have a fault escalation process in place as well such that the CEO gets to know if the fault has not been addressed in the time line specified.

PTCL and other Private sector companies can really learn from your operations!"

Mr. Salman Ansari

Mr. John Cosgrove - DSL User

".......I have very much enjoyed your service and take this oportunity to thank for the convenience and speed of the DSL connection."

Mr. John Cosgrove

Mr. Usman Qamar - DSL User

"......I am highly impressed by MBL staff‘s competence and wish to thank them for help.."

Mr. Usman Qamar

Mr. Muhammad Ameer
System Administrator
College of Electrical And Mechanical Engineering

"........We would like to thank you for the professional behavior you exhibited and we hope that your organization will provide us the best possible service to us and no doubt,our satisfaction is your reward. The more satisfied we the customers are, the more your business will thrive. We hope the service will remain the same thought our contract"

Mr. Muhammad Ameer System Administrator
College of Electrical And Mechanical Engineering

Mr. Glen Oakley - DSL User

"........I am a relatively new resident in Pakistan (since August 03). I have been silently critical of the poor service quality of many firms since my arrival. Regrettably, I had begun to accept this as cultural phenomena but to avoid appearing arrogant, I have remained silent.

Then along came MicroNet. Your company has single handedly exposed the others as lazy, inept and lacking customer focused motivation. The service I have experienced over the past three weeks as a MicroNet customer has been first rate and world class.

You are to be congratulated on the selection and training of your personnel as well as establishing a corporate culture of true service and customer focus. Too often these are perceived as just words but my recent experience with MicroNet has convinced me that your company takes them seriously.

We have had two corporate connections over recent weeks and my personal observations have spanned a range of your staff from from Sales & Marketing, Accounts, Installation Technicians, Customer Support and Maintenance follow-up. (From this you will have gathered that all things have not been smooth with the product - but this letter is not about the product, its about the outstanding service. With the right customer service attitude, one will often overlook short-term product 'teething' problems).

I have yet to meet a MicroNet employee that has not been a credit to your organization. Without exception, they have accepted the customer's problem as their own problem - and conscientiously worked to find a solution. I have been a CEO of several large companies from the service sector and I would have been proud to have offered staff and service to the caliber of those with whom I have dealt within MicroNet...."

Mr. Glen Oakley

Mr. Usman Qamar - DSL User

"......I am highly impressed by MBL staff‘s competence and wish to thank them for help.."

Mr. Usman Qamar

Mel Rollins
Management Information Officer
US Embassy

"The U.S. Embassy uses MicroNet BroadBand exclusively for all of its Internet access and inter-city communication needs. MicroNet Broadband fulfills all of its contract requirements with regard to quality installations and timely, reliable service."

Mel Rollins
Management Information Officer
US Embassy