Gharanai Khwakhuzhi - DSL User

Dear Sir,

With due respect it's stated that due to your key concern my problem of low connectivity speed has been resolved and now I am getting the full speed that I am entitled to get. Therefore, I would like to appreciate and thank you for your key response to the problem and the great service that you provided during this trouble time. And I am really glad to be a member of such a great network who cares for it's customers.

Once again thank you for the great support.

Cordially,
Gharanai Khwakhuzhi

Azhar Rauf - DSL User

Dear All,

I have to say THANKS! and express my great pleasure on the introduction of this innovative package, which helps me out tremendously. This is even better than the "double-dip" package that was previously awaited. This even beats the HEC 30% discount offer. Again, thanks a whole lot! Your loyal customer is even more hooked!

Best regards,
Azhar Rauf

Muhammad Adeel Bashir - DSL User

Thanks MBL,

Thanks for the E-mail you sent for the confirmation of my account. I am Adeel and I am MBL's old customer. I am using internet since long but cannot get a chance to have a good internet connection at my home and was fed up of dial up's and wireless.

Actually I am living in Muslim town attached with Gangal exchange. I have used your services before and I was quiet satisfied but the thing was, I can't afford DSL connection at that time. I got surprised and felt happy to see the MBL's package (ULTIMATE) while browsing your website some days back. I wasn't believing that MBL had offered ULTIMATE package to their customers and suddenly I picked my fone and called the customer support and asked him about this package. After confirming that package I had a sigh of relief and thought that my problem of internet is now solved. I can't control my excitment at that time and wanted to order my connection but I had to wait because of sunday then monday morning before going to office I came to MBL's sales office and re-opened my account.

This is quiet good that you have offered your customers a new package in which we can download data freely in night hours (8PM to 8AM). MBL is the only company which is serving in our area and hoping to see more promotions like ULTIMATE package.

Best regards,
Muhammad Adeel Bashir

Fahd - DSL User

This is absolutely splendid and very kind of you indeed. I really appreciate your customer and billing support which in my opinion must be best I have ever experienced. You have definitely won my loyalty to your services.

Keep it up and all the best.

Regards,
Fahd.

Raheel Khalid - DSL User

I would like to commend the exceptional work being undertaken by the MBL staff regarding streamlining of the internet provision to its� users. Recently I was having a problem with my DSL connection. Every time I connected to the internet though the modem, I received an irritating error message within half an hour. This resulted in both my DSL connection and the computer to get stuck and left me with no other option but to restart my computer. I consulted with a couple of my friends, but none were able to amend the problem. Totally disheartened and depressed I called up at the MBL helpline, hoping against hope someone might be able to help me out. I think it was a particular Mr. Shoaib I explained the dilemma I was going through. Apparently he did something with my registry editor and to my surprise the problem was resolved within 3 reboots.

The level of professionalism within MBL is laudable. I would highly recommend your DSL services to all internet users. I believe an organizations� success is dependent upon the satisfaction of its� clients. And MBL�s customer services are doing an exceptional job in that regard. I wish the whole team the very best of luck for the future.

Kind Regards
Raheel Khalid

William Toh
Chief Executive Officer
Pakistan Tobacco Company Limited

We at Pakistan Tobacco Company appreciate the commendable job that you and your team have done during temporary relocation of our office. Your responsiveness and the way you conducted business were exemplary.

I find it refreshing in this competitive technology age to have someone who gets it done right, on time, the first time!

We wish you and your team continued success.

Regards
William Toh
Chief Executive Officer
Pakistan Tobacco Company Limited

Kirsten Ainsworth
Caravana

Thank you very much!

And please take this email as confirmation that the account will be closed from the 8th June 2007.

We have very much enjoyed using Micronet Broadband and I confidently believe that your company is the most efficient and pleasant that I have come across in three years of working in Pakistan.

Thank you.

Kirsten Ainsworth
Caravana

Daman Zaman - DSL User

Let me start by expressing my gratitude to you and Micronet for resolving the issue so promptly and effectively.

I assure you that the blunder on my part won't be repeated again. My faith in your DSL service has been further strengthened by your courtesy gesture and I look forward to a harmonius relationship with Micronet in future also.

God bless you.

Regards
Daman Zaman